Terms & Conditions
PLEASE USE OUR ONLINE BOOKING SYSTEM TO RESERVE YOUR APARTMENT. ON BOOKING YOU ENTER INTO A CONTRACT WITH STAY ACHNACARRY.
IF YOU HAVE ANY QUERIES OUR OFFICE IS OPEN FROM 9am TO 6pm MONDAY TO SATURDAY FOR YOUR BOOKING ENQUIRIES. VOICEMAIL MESSAGES LEFT WILL BE RETURNED AS SOON AS POSSIBLE. TEL 01397 712807 OR EMAIL
A NON REFUNDABLE DEPOSIT OF 25% IS PAYABLE AT TIME OF BOOKING WITH THE BALANCE PAYABLE NO LATER THAN EIGHT WEEKS PRIOR TO ARRIVAL. BOOKINGS ARE NORMALLY FOR 7 NIGHTS SATURDAY TO SATURDAY BUT SHORTER BREAKS SOMETIMES AVAILABLE BY ARRANGEMENT.
THE LEAD GUEST MUST BE AT LEAST 18 YEARS OF AGE AT THE TIME OF BOOKING.
FOR ANY BOOKING MADE WITHIN 8 WEEKS OF THE ARRIVAL DATE THE FULL AMOUNT WILL HAVE TO BE PAID AT TIME OF BOOKING
TARIFFS ARE INCLUSIVE OF ALL BED LINEN (COT LINEN EXCEPTED) TOWELS (1 HAND, 1 BATH PER PERSON) TWO TEA TOWELS, WELCOME PACK (sachets of tea, coffee, sugar, milk and shortbread) AND ELECTRICITY – EXCEPT TUMBLE DRYER. METERS ARE CHECKED ON EACH ARRIVAL AND DEPARTURE AND WE RESERVE THE RIGHT TO CHARGE FOR EXCESSIVE POWER USAGE. WE ENCOURAGE GUESTS TO TURN OFF HEATING, LIGHTS, APPLIANCES etc OFF STANDBY WHEN GOING OUT OR WHEN NOT REQUIRED.
WE RESERVE THE RIGHT TO CHARGE FOR ANY DAMAGES OR LOSSES INCURRED DURING A GUEST'S STAY AS APARTMENTS ARE THOROUGHLY CHECKED BEFORE AND ON DEPARTURE OF EACH BOOKING.
YOU MAY NOT SUBLET THE PROPERTY OR ALLOW MORE THAN THE STATED MAXIMUM NUMBER OF PEOPLE TO STAY IN THE APARTMENT, OR ANY OF YOUR PARTY BEHAVE ILLEGALLY/IRRESPONSIBLY. WE RESERVE THE RIGHT TO ASK YOU TO LEAVE OR DENY ACCESS WITHOUT REFUND, IN ALL OF THESE CIRCUMSTANCES.
THE APARTMENTS SHOULD BE KEPT CLEAN AND IN GOOD CONDITION AND ANY BREAKAGES/PROBLEMS REPORTED IMMEDIATELY. IF THE APARTMENTS REQUIRE EXCESSIVE CLEANING AFTER YOU LEAVE A £25 CHARGE MAY BE MADE.
IF THERE ARE ANY PROBLEMS WITHIN THE APARTMENT DURING YOUR STAY PLEASE REPORT THEM IMMEDIATELY. WORKMEN MAY NEED ACCESS AND WE WILL ARRANGE THIS WITH YOU. IN THE CASE OF AN EMERGENCY WE RESERVE THE RIGHT TO ENTER THE ACCOMMODATION IF YOU CANNOT BE CONTACTED BEFOREHAND
WE RESERVE THE RIGHT TO ASK FOR A GOOD HOUSEKEEPING/SECURITY DEPOSIT IN ADVANCE IN CERTAIN CIRCUMSTANCES IF WE ARE CONCERNED.
CHECK IN TIME IS 4pm – 9pm AND CHECK OUT BY 10am ON MORNING OF DEPARTURE. YOU ARE REQUIRED TO ADVISE US ON EXPECTED TIME OF ARRIVAL. SPECIAL CIRCUMSTANCES CATERED FOR SO PLEASE DISCUSS IF OUTWITH THESE TIMES.
PLEASE ALWAYS GIVE CONSIDERATION TO OTHER PARTIES STAYING IN THE BUILDING IN ADJOINING ACCOMMODATION AND INFORM US IMMEDIATELY IF YOU HAVE ANY COMPLAINTS.
SORRY NO PETS ALLOWED DUE TO HIGH NUMBERS OF LIVESTOCK/WILDLIFE ON THE ESTATE.
NO SMOKING IN ANY APARTMENT.
SHORT BREAKS (3 nights) ARE AVAILABLE IN LOW SEASON.
THERE IS A MAXIMUM OCCUPANCY IN EACH APARTMENT OF 4 PERSONS FOR 2 BEDS AND 6 PERSONS FOR 3 BEDS PLUS TRAVEL COT (UP TO 2 YEARS) IN ANY APARTMENT.
IT IS ADVISABLE TO TAKE OUT YOUR OWN HOLIDAY INSURANCE AS WE CANNOT REFUND AFTER THE PERIOD EIGHT WEEKS PRIOR TO ARRIVAL.
VEHICLES AND PERSONAL PROPERTY ARE LEFT AT YOUR OWN RISK. YOUR PERSONAL PROPERTY IS NOT THE RESPONSIBILITY OF STAY ACHNACARRY.